About Merlin

Why does Merlin exist?

Many distributors and manufacturers quote by email, from a price sheet or an ERP export, and the same few inside-sales people also answer order-status questions and send certificates. When they are busy, quotes wait. Buyers rarely do: in a 2020 survey of custom-parts buyers, 67% said they expect a quote within 24 hours.

Merlin takes the routine part of that work, matching each requested line to the price sheet and assembling the quote, and leaves the judgment to your team. See how the Quote Desk works.

What are the principles behind the product?

• A person approves everything. No quote, order update, document or follow-up reaches a customer without approval.
• Prices come from your data. Prices, totals and lead times are calculated in code from your price sheet; the AI only picks which catalog item matches a request.
• Bilingual by default. Merlin replies in the language the customer wrote in, in natural Québec business French or English.
• Your data stays yours. Hosted in Canada and never used to train AI models. Read the security overview.
• Plain pricing. Every price is on the pricing page: no usage credits, no overages.

Who is behind Merlin?

Merlin was founded by Tyler Pernitsch, who is based in the Montréal region. Custom builds, multi-site projects and direct ERP integrations are delivered with our sister company JCube Tech.

Where is Merlin based?

Merlin · 230 boul. Harwood, PO Box 609, Vaudreuil-Dorion (Montréal region), QC J7V 0L4, Canada · 438-905-4662 · hello@merlin.work. We work with companies across Québec and Ontario, remotely and on site.

Does Merlin have customers yet?

Merlin is new. We are starting with paid 30-day pilots, each measured against one metric agreed in writing. We will publish case studies with real numbers once pilot customers agree to share them, and not before.